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Terms of service

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
USE OF SITE
Customers should purchase products from Talisman Perfume Oils®  with the clear understanding that all products must be used at the customers own discretion and only after referencing Material Safety Data Sheets (MSDS) and all other relevant technical information specific to the product. Talisman Perfume Oils® shall not be held responsible for any damages to property or for any adverse physical effects (including injury or bodily harm) caused by insufficient knowledge or the improper use of a product.
The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties.
As with any manufacturing process, Talisman Perfume Oils®  strongly recommends small lab scale testing for evaluation purposes prior to full commercial manufacturing.
The information on the Talisman Perfume Oils®  website is obtained from current and reliable sources but makes no representation as to its comprehensiveness or accuracy. Nothing contained herein should be considered as a recommendation by Talisman Perfume Oils® as to the fitness for any use. As the ordinary or otherwise use(s) of this product is outside the control of Talisman Perfume Oils®, no representation or warranty, expressed or implied is made as to the effect(s) of such use(s) (including damage or injury), or the results obtained.
The liability of Talisman Perfume Oils®  is limited to the value of the goods and does not include any consequential loss. Talisman Perfume Oils® shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.
Please note, the International Federation of Aromatherapists do not recommend that Essential Oils be taken internally unless under the supervision of a Medical Doctor who is also qualified in clinical Aromatherapy. In addition, Essential Oils must be properly diluted before use in order to avoid any damages to property or adverse physical effects (including injury or bodily harm).  Therefore the use of essential oils internally is at your own risk.
PRIVACY POLICY
The information you provide about yourself when placing an order only to complete that order. This information is not shared with outside parties except to the extent necessary to complete that order.
The information you provide about someone else when placing an order only to ship the product and to confirm delivery. This information is not shared with outside parties except to the extent necessary to complete that order.
Return email addresses are used to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
Register with our website if you would like to receive information on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
Non-identifying and aggregate information is used to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, the personally identifiable information provided to us online is never shared in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
CONSUMER AGREEMENT
By placing an order you are agreeing that the items purchased and information provided for the order and address information are accurate.  Any errors and costs associated with correcting and/or caused by those errors are the responsibility of the person(s) placing the order.
By placing an order you agree to be added to our free newsletter to receive occasional e-mails and product updates.  This can be opted out of by clicking on the "unsubscribe" link within the newsletter e-mail.  
SHIPPING & DELIVERY
Please allow 1-2 business days for orders to be processed and shipped out. Once shipped please allow 3-7 days for shipment to arrive.
Orders Shipping in Canada & International orders are shipped through Canada Post Office , FedEx, UPS , DHL. to your countries postal system who will then make final delivery in your home , store or country.
In the event that an order becomes lost or stolen we must be notified within 21 days of the ship date in order to file an insurance claim for the lost or stolen package.
Orders that arrive damaged will require pictures of the damaged items, packaging material, and the package/box used. Not providing these pictures will result in a denied insurance claim. Notification of the damaged order and pictures of damage listed above are required to be e-mailed within 7 days of delivery. Failure to provide proof of damage will result in a denied insurance claim and items will not be replaced.
Pictures of damaged items and packaging are required for insurance purposes in order to replace any damaged items.  Pictures must be received prior to any damaged items being replaced.  
Insurance will require that pictures of the damage and the package and damaged items be kept for possible inspection until the claim is complete. Failure to provide pictures and keep packaging may result in the claim being denied.
Do not refuse a package due to damage. Accept the package and photograph the damage for insurance purposes. If the package is refused a claim may not be filed if the package does not get returned. This is due to being unable to prove package was refused due to damage.
Only orders within Canada are insured against loss or damage. International orders are not insured.
SALES TAX
Federal & Provincial Sales tax for personal & merchandise orders are fully charged to customers orders being shipped from the Province of Quebec. all our prices are + Applicable Tax.
RETURN POLICY
All sales are final. Due to the high cost of testing returns for tampering, returns or exchanges cannot be honored.  For that reason all sales are final.
Credit adjustments to method of payment are subject to a charge of $3 plus 5% of credit amount.  This is to cover the transaction fee charged by credit/debit cards.
Notification must be made within 7 days of delivery for issues relating to orders being wrong, missing items, or not the correct product. Notification must include the invoice number, names of the person(s) who filled and packaged the order, along with detailed information of what the issue is. 
Failure to follow the above guidelines may result in not being able to compensate or correct for the issue.
If you feel that a fragrance or essential oil is incorrect you may mail it back to be tested.  If it is found to be incorrect, the correct item will be sent to you, and compensation given for the cost of shipping the returned product.  The amount of compensation for shipping shale not exceed the cost of standard shipping through the lowest possible rate of first class mail for packages under 13 oz., priority mail or ground service for packages over 13 oz.  If the items is found to be correct then the customer is responsible for shipping charges associated with returning the items to them. 
If the customer chooses not to pay for shipping in order to return the product back to them it is considered abandoning their goods.
CLEANUP
Cleanup product with soap and water with a cloth or towel.  Product will damage other materials if left and not cleaned up immediately and properly. 
eCHECK
Payments made through eCheck will not ship until funds clear.  This generally will take 7 days.  Once payment clears the order will be shipped.
COUPON CODES
Can only be used online.  Must be entered at the time of checkout.  Order minimum requirement is for subtotal of order.  Shipping is excluded from order minimum to qualify for discount code. 
CANCELLATION FEE
There is a 10% + $3 cancellation fee for orders that have been submitted and requested to be cancelled before being processed.  
There is a 25% + $3  cancellation fee for any orders that have been processed and filled but cancelled before being shipped out.  Custom scented products are non-refundable.
Cancellation fees are used to cover the cost of transaction fees for payment and refund processing, the cost of handling the cancellation from the office to production warehouse, and to pay wages for orders already processed.  These fees are necessary in order to maintain wholesale pricing for all customers.
VOID WHERE PROHIBITED
Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Talisman Perfume Oils® and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.
GOVERNING LAW
In the event of litigation both parties agree that the Law of Canada shall apply and both parties consent to the jurisdiction of Canada.
MISCELLANEOUS
The Terms and Conditions constitute the entire agreement between you and Talisman Perfume Oils®  with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Talisman Perfume Oils® with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Talisman Perfume Oils® If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.
Material Safety Data & Handling Information
    1. Trade of Product Name/Type: Fragrance Oils
    2. Flash Point: 195°F ( Can differ from Scent to Scent )
    3. Unusual fire & explosion hazards: when exposed to heat ( fire )
    4. OSHA Classifications ( Materials to avoid ): Avoid strong oxidizing agents.
Health Hazard Information
  1. Heath hazard determination ( for materials above 1% )the identity of individual components that contribute to organoleptic value of this mixture is proprietary to be a trade secret.
LIQUID MAY BE IRRITATING TO SKIN AND EYES
Emergency & First Aid Procedures
    1. EYE CONTACT: Flush well with water. See physician if irritation persists.
    2. SKIN CONTACT: If irritation occurs; remove contaminated clothes, flush affected areas with water. See physician if irritation occurs.
    3. INGESTION: If swallowed, DO NOT INDUCE VOMITING. Drink large amount of water or milk. Call for medical help immediately. Never give anything by mouth to an unconscious person.
Special Protection Information
  1. EYES: Use safety goggles where splashing can occur.
  2. RESPIRATORY: In poorly ventilated areas use the NIOSH-approved respiratory protection may be required.
  3. VENTILATION: Provide adequate ventilation.
  4. PRECAUTIONS: In handling and storing : Keep away from heat. Keep closed when not in use.
  5. SPILL OR LEAK: Small spills can be cleaned up with soap and a cloth or paper towel.
  6. WASTE DISPOSAL: Incineration or sanitary landfill in accordance with local, Provincial & Federal regulations.
Product will cause damage to other materials if not cleaned after a leak or spill.
GENERAL TERMS & CONDITIONS
  1. The information contained herein is provided in good faith and is believed to be correct as of sale date. However  Talisman Perfume Oils® makes no representation as to the comprehensiveness of accuracy of the information. It is expected that the person(s) receiving products will exercise their independent judgment in determining appropriateness for a particular use and purpose of the product(s) therefore Talisman Perfume Oils® will not be responsible for damages of any kind resulting from the use or reliance upon such information.No representation, Warranties, either expressed or implied for a particular purpose and or of any nature are made hereunder with respect to the information set forth herein the product(s) to which the information refers.
Questions about the Terms of Service should be sent to us at info@talismanperfumeoils.com.
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