Please allow 1-2 business days for orders to be processed and shipped out. Once shipped please allow 3-7 days for shipment to arrive.
Orders Shipping in Canada & International orders are shipped through Canada Post Office , FedEx, UPS , DHL. to your countries postal system who will then make final delivery in your home , store or country.
In the event that an order becomes lost or stolen we must be notified within 21 days of the ship date in order to file an insurance claim for the lost or stolen package.
Orders that arrive damaged will require pictures of the damaged items, packaging material, and the package/box used. Not providing these pictures will result in a denied insurance claim. Notification of the damaged order and pictures of damage listed above are required to be e-mailed within 7 days of delivery. Failure to provide proof of damage will result in a denied insurance claim and items will not be replaced.
Pictures of damaged items and packaging are required for insurance purposes in order to replace any damaged items. Pictures must be received prior to any damaged items being replaced.
Insurance will require that pictures of the damage and the package and damaged items be kept for possible inspection until the claim is complete. Failure to provide pictures and keep packaging may result in the claim being denied.
Do not refuse a package due to damage. Accept the package and photograph the damage for insurance purposes. If the package is refused a claim may not be filed if the package does not get returned. This is due to being unable to prove package was refused due to damage.
Only orders within Canada are insured against loss or damage. International orders are not insured.